Help Center › Orders & Payments

Where is my order, and where is my invoice?

You can check any order without logging in, and you can download its invoice from your dashboard.

  1. Click Order Status in the header, then enter your PF reference (for example PF-XXXX) or your account email. It shows the order status only, nothing sensitive.
  2. In your dashboard, My Orders shows the full order, including its details, status and report link when it is ready.
  3. In Transactions, click View Invoice next to the order. The Bill To section uses the company details you entered at the details step.
  4. Order statuses mean: Awaiting Payment (not paid yet), Payment Submitted (TXID sent, waiting for verification), Confirmed (payment verified), Distributed (your release is live), Completed (distribution and reporting finished), Rejected (details were returned — see the PR Balance article).

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Email hello@pressfudge.com with your PF order reference if you have one, and what you already tried. That is the fastest way for us to help, because we can look at the exact order or mailbox.

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