Help Center › Media Lists: Mailboxes & Campaigns

My campaign is not sending

Campaigns send from your own mailbox, not from PressFudge, so a campaign can only send when the mailbox, the list and the campaign itself are all ready. Work through this checklist in order.

1. First, connect a mailbox and make sure Send test email succeeds. A campaign cannot send through a mailbox that fails its test.
2. Check the campaign is Started, not Paused, and that its list contains contacts with an email address. Contacts flagged No email cannot be emailed and are skipped.
3. Remember the limits: 1 mailbox per account, 300 emails per day per mailbox, and at most 5 campaigns running at once.
4. Sending runs every few minutes, so the first emails can take a little while to appear. Check the campaign Sends history for sent, failed and waiting recipients before assuming it is stuck.
5. Failed sends are logged and retried later, not silently dropped. If every send fails, re-check the mailbox — the provider may have rejected the login or blocked the sending.